Refund & Returns Policy

At Underseen, we want you to be satisfied with your purchase. If you have any questions regarding your order, returns, refunds, or our products, please contact us at underseenbysane@gmail.com.

1. Right of Withdrawal

If you are a consumer purchasing from Finland or another EU country, you generally have the legal right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please contact us at underseenbysane@gmail.com within 14 days of receiving your order.

After notifying us, you must return the product within 14 days.

2. Condition of Returned Items

For a full refund, the returned product should be:

• Unused and unworn
• In new and resalable condition
• Clean and free from stains, odors, pet hair, or other signs of use
• Returned with all original tags attached
• Returned with the original packaging where reasonably possible

You may inspect or try on clothing to the extent reasonably necessary to determine its size, fit, and characteristics.

If a product has been used beyond what is reasonably necessary for inspection and its value has decreased as a result, Underseen may make a reasonable deduction from the refund to reflect the loss in value, where permitted by applicable law.

3. Distressing & Intentional Design Features

Some Underseen products may intentionally include distressing, fading, raw edges, fraying, washes, color variations, or other unfinished details.

These features are intentional parts of the design and are not considered defects when they are shown or described on the product page.

A customer cannot claim that an intentional design feature is a product defect simply because they do not like its appearance.

However, this does not affect your statutory consumer rights if the product has a genuine defect or does not correspond to its description.

4. Damaged or Defective Products

If your product arrives damaged or you believe it has a genuine manufacturing defect, please contact us at:

underseenbysane@gmail.com

Please include your order number and photographs showing the issue where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.

For defective products, the applicable statutory consumer rights remain unaffected by this policy. EU consumer rules provide legal protection for defective goods.

5. Return Shipping

For a return made under the 14-day right of withdrawal, the customer is responsible for the return shipping costs, unless applicable law requires Underseen to cover them.

We will clearly inform you of the return shipping responsibility before your purchase.

6. Refunds

Once the returned product has been received, or you have provided evidence that you have sent it back, we will process your refund in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original purchase.

We may wait to issue the refund until we have received the returned product or you have provided proof that the product has been sent back.

7. Contact

For questions regarding orders, returns, refunds, sizing, or products, please contact:

Underseen
Email: underseenbysane@gmail.com