Shipping policy
Shipping Policy
1. Shipping Areas
We currently ship to Finland and other countries within the European Union (EU).
2. Order Processing
Orders are normally processed and prepared for shipment within 1–3 business days after the order has been placed.
Please note that processing times may be slightly longer during new drops, sales, holidays, or periods of high order volume.
3. Shipping Rates
Finland: €5.90
European Union: €12.90
Shipping costs are displayed at checkout before you complete your purchase.
4. Estimated Delivery Times
Finland: Approximately 1–3 business days after the order has been shipped.
European Union: Approximately 3–8 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the destination, carrier, holidays, or other circumstances outside our control.
Some Underseen orders are done as a preorder and that means that the product isn't in our warehouse at the moment so after the orders have arrived to us then you can except those delivery times but only after the product has arrived to our warehouse. Please check from the products listing is the order preorder or premade.
5. Tracking
Where tracking is available, you will receive tracking information after your order has been shipped.
6. Delayed or Missing Orders
If your order is significantly delayed or appears to be missing, please contact us at:
We will do our best to assist you in locating your shipment.
7. Incorrect Shipping Address
Please make sure that your shipping information is correct before completing your order.
Underseen is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, any additional shipping costs for resending the order may be the customer's responsibility.
8. Unclaimed Packages
If a package is not collected and is returned to us, additional shipping costs for resending the package may be charged to the customer.
Any statutory consumer rights, including the right of withdrawal where applicable, remain unaffected.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible at:
We will review the situation and provide further instructions.
10. Contact
If you have any questions regarding shipping, please contact:
Underseen
Email: underseenbysane@gmail.com